If for some reason you are not satisfied with your order, you can return it within 14 days of its receipt in order to correct some details or receive a full refund of the amount. Nevertheless, you should take into account that this policy is implemented entirely at our discretion and you must have a good reason for request for returning the item. We ask you to contact us in advance by e-mail: firstname.lastname@example.org, so we can clear up the problem. Shipping charges will not be refunded.
If your order arrives with damages from the transportation, simply take one digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to email@example.com. Please include in the email - your order number, the painting name and brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund.
If you would prefer to ship your item(s) please pack them in the original tube or box and include the completed return instructions form included with your order. Be sure to specify the reason for the return, and what action you would like us to take correction, free replacement or refund.
We strongly encourage you to return your item via a trackable method.